On Wed, Feb 29, 2012 at 08:02:56PM +0330, Payam Poursaied wrote: > Hi all > > We are working with 3.8.8. we have the following problem: > > When any HTML correspond/comment with attachments (i.e doc file) sent to > RT from outlook (i.e. > outlook 2010), the system sends plain/text part rather than html part. > > I found that outlook 2010 and 2007 include multipart/alternative into the > message so both > plain text and html version would be parsed by RT. > > I found this post: > > [1]http://lists.bestpractical.com/pipermail/rt-commit/2011-June/020321.html > > and tried to compare Transaction_Overlay.pm and EmailParser.pm from 3.8.11 > and included newly > developed code into 3.8.8 but still no success.
You likely want to read docs/templates.pod, but be aware that there have been a ton of bugfixes for that code since 3.8.8. You're better off upgrading, if you must stay on 3.8, at least target 3.8.11. -kevin
pgpNhWK3f7Eao.pgp
Description: PGP signature
-------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
