Just a quick follow-up for the record. Problem was my fault : I have a scrip modifying a ticket owner as soon as someone "works" on the ticket.
There are exceptions, like when the owner is changed. But RT4 changed the way the transaction stores this owner change : RT3: Type='Give', Field='Owner' RT4: Type='Set', Field='Owner' Hope this helps. -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
