On Fri, Mar 09, 2012 at 01:10:49PM +0100, Luk?? Loskot wrote: > Hi, > > I have set up the external AUTH to check users to our openLDAP server. > I don't want our users to write to RT from their personal adreses. > So far this work perfectly and as I want it to, but the reply message is > englis and not all users can speak english. > > So my question is: > Where can I change the text of the reply message? > It is not one of the default templates. > > I have tried to search the web but all information I found is about how to > set the auth and ticket create rights.
You'll need to customize _NoAuthorizedUserFound You can read about customizing RT at http://wiki.bestpractical.com/wiki/Customizing -kevin Thanks for the hint. For others with the same problem. You have to edit the file Email.pm (for my instalation located here: "/usr/share/request-tracker4/lib/RT/Interface" - find "sub _NoAuthorizedUserFound" and edit the text. I have one other related question. Tehre are 3 emails sent to the user. I wasn't able to find any patch or hint how to send only one email if the user sends request from email that is not in the LDAP. All answers I found was related to the LDAP settings and problems with authorizing users at all. But this is not my problem. Authorized users in LDAP is working perfectly. Regards Lukas Loskot