Hello,
About 6 months ago, I set up External Auth to use the ExternalAuth, with
our ldap authentication server. Recently, it stopped working.
I checked the syslog, and turned up the log level, but still did not get
any useful error messages.
Mar 15 13:12:15 hpcrdticket RT: FAILED LOGIN for sandra from
xxx.xxx.xxx.xxx (/usr/share/request-tracker3.8/lib/RT/Interface/Web.pm:457)
The same user was able to authenticate to the ldap service via another
application.
Using TCP dump on the RT server, I don't see any network traffic between
the RT server and the ldap server, when I try to use ldap
authentication. So, it looks like RT isn't trying to communicate with
the LDAP server. I am able to see pings between the machines using tcpdump.
Does anyone know how I can get some better log messages? Or better yet,
have some good idea of where/why RT seems to not be enabling the
ExteralAuth? As I mentioned, the config was working a couple weeks ago.
Between when it was working and now, I did install mergeuser, so my
users can use multiple email addresses to create tickets. You think the
two could be interfering? I double checked the settings in
RT_SiteConfig.pm.
Set( @Plugins, (qw(
RT::Authen::ExternalAuth
RT::Extension::LDAPImport
RT::Extension::MergeUsers
RT::Extension::CommandByMail)));
Regards,
Sandra
