Kevin Falcone <falcone <at> bestpractical.com> writes:
> You shouldn't be granting user rights, put the user in a group and > grant group rights. > Ok it is the first thing I have tried but my problem was that unprivileged users do not see custom fields when they open a ticket. BUT the custom fields validation is present and so the ticket creation is refused. It seems a bug to me: you cannot see CF, you cannot fill it, but request tracker give you an error that you have not filled it. > I believe the autocompleter for user rights may restrict to Privileged > users which may be the problem you're having. Go search for the user > you're trying to use and ensure that they are Privileged. > Will try but my problem is above. > If you want to give Unprivileged users the ability to see/edit CFs, > you can grant to Unprivileged directly, or to Requestors of tickets. Explain better please. I think I have tried all possible combinations of permissions in the hope to let an unprivileged user to see CFs. Thanks again! Mario
