Try SLA extension from repository, there is a branch that implements this report.
Ruslan from phone. 20.03.2012 0:38 пользователь "David Hollinger" <[email protected]> написал: > I’m looking for an effective way to create/run a report on tickets from a > specific queue, with specific owners and find out how often during the > tickets’ lifetime (from open to close) the owner missed the response Due > Date (as set by SLA). I want the report to return every instance that a > ticket has a missed Due Date, showing the columns for ticket number, Due > Date, the corresponding update transaction for that Due Date (our Due Dates > update every time there is a response, until close), and the ticket > Priority. Any suggestions?**** > > ** ** > > ** ** > > ** ** > > *David Hollinger III* > > *IT Infrastructure Coordinator* > > *Handwriting Without Tears* > > *(301)263-2700 ext 285* > > *(402)430-3127* > > ** ** >
