> We automatically close our tickets when replying to the requestor.
>
> In RT3 I changed .../Ticket/Update.html
>
> from:
>
> if ($DefaultStatus =~ '~new$') {
>
> $DefaultStatus = 'open';
>
> }
>>We actually removed this code in 4.0, because all the status changes
>>are controlled by Lifecycles or Scrips
> *** If you use a scrip, the ticket will always be closed (it's a post
> action).
> Default behavior should be: close it, but users should be able to override
> this by selecting
> another status from the drop down box.
>>That's what happens with On Correspond Open Ticket, the default RT
>>scrip. If you notice, you can pick Resolve on the list and it'll end
>>up resolved, even if you correspond. You can also use Lifecycles to
>>control some of the tabs that users use to get to the Reply page.
>>You may need to use a callback to modify the Menu that links Reply.
Lifecycles can't do the trick for this scenario.
I'm trying to write a callback that changes the status depending on
comment/respond.
SelectStatus DefaultLabel should become 'resolved' in the update.html screen
when you select Correspond.
SelectStatus DefaultLabel should stay unchanged in the update.html screen when
you select Comment.
But I don't seem t find the correct 'hook' to do this.
