Ok, I got the multiple lines issue fixed. I need every new lines to
begin with a space.
2 tickets issue is fixed too.
I only need to find if and how I can use custom fields in my ticket.
Guillaume Hilt
Le 21/03/2012 12:40, Guillaume Hilt a écrit :
I have two more questions and I think my rt install will be completed.
First of all, I added an "OS" dropbox field to tickets with values and
description like "win32 -> Windows".
When I create a ticket using the web interface, I only see values in
the dropbox, the description isn't used as label.
I'd hoped to have something like :
<option value="win32">Windows</option>
On the other hand, when I'm creating a ticket using the api in PHP :
$request = new HttpRequest( $url, HTTP_METH_POST );
$post_data = array( 'content' => "Queue: Français\nRequestor:
test\nOS: win32\nSubject: New ticket\nOwner: test\nText: This is a new
ticket.
Hope it works.\n" );
I got 2 tickets created, the OS customer fields isn't recorded and if
the message use multiple lines, only the first one is taken ("This is
a new ticket." in this case).
Is it an api limitation ?
Regards,
