On Thu, Mar 22, 2012 at 01:27:02PM -0400, Cena, Stephen (ext. 300) wrote: > I followed the instructions on graphviz.org for adding the repository > for CENT and installed GraphViz that way. On Ubuntu, no matter what > .debs I try to install I just keep coming up with more dependencies. > From the work I have done I can say I've had a lot more trouble getting > RT installed from source on Ubuntu than CENT. I'm also working on > documenting the process to do an install in either case, as the wiki > information is out of date/inaccurate and the book does nothing to help. > I've read the README for the install but it doesn't help when the > libraries it depends on don't work. I'm trying to not have to compile > any more than I have to. We're potentially looking at bringing 6 RT > systems online here. The only reason we're running one now is Ubuntu had > the .deb available and "it just worked".
I don't think you've included the actual failure in either of your posts I've always been able to find the gd-devel, graphviz and expat-devel packages on Ubuntu (and in fact, gd-devel is right in the docs). With CentOS6 you can now get all of those easily also (on CentOS 5 you needed to use the graphviz yum repos). To answer the original question from this thread: GD provides Charts for search results. GraphViz provides dependency graphs for linked tickets. Your managers will absolutely want GD, GraphViz isn't as necessary unless you have intricate ticket structures and want a visualization. > One side note; while at the training in Boston I asked (half jokingly) > if RT would run on IIS. I was told flat out "no, it will not". Yet on > the RT website: http://requesttracker.wikia.com/wiki/InstallationGuides That is not the RT website. The RT website is http://bestpractical.com/rt/ You're reading the Wiki, which contains many end-user contributions. The page you link to clearly states at the top that these install guides are out of date and unofficial and that we recommend the README. -kevin
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