On Thu, Mar 22, 2012 at 11:45:17AM -0700, Dallas Wisehaupt wrote: > I've run across an odd situation. Just upgraded our internal version of > RT to 4.0.5 last night and now when tickets are created from the mail > gateway, they don't get the requestor assigned. The ticket gets created > just fine and I can see the from address in the ticket, but it never > gets populated into the requestor field.
I've not encountered that behavior with rt-mailgate. We see it sometimes with misconfigured users and the SelfService interface. Can you show the history of a relevant ticket? You'll also want to review any custom Scrips or MailPlugins or other customizations. -kevin
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