Hi Cris, I absolutely agree with you. Lot of our users asked for this feature, that's why I do the following: - give an "ERROR:" prefix in the language file to every result line with type error - modify /Elements/ListActions to place these error lines in a "results-error" class <div> - in the css make results-error div red
It's not so nice but it works. I think a standard solution for this would be better... -- Bekeny On Thu, Feb 2, 2012 at 10:41 AM, Guadagnino Cristiano < guadagnino.cristi...@creval.it> wrote: > Hi all, > I have a few problems that, if solved, I think may enhance the quality > of RT. > > 1) RT displays a lot of notification messages through a pale yellow > message box on top of the ticket page. Everything is displayed the same > way regardless of nature (info, error, etc.). > I think that it would be good to separate this messages at least into > two categories: info (usual pale yellow box) and error (pale red box). > Presently, since you cannot easily tell the difference, it happens quite > often that one operator tries to take a ticket just half a second > another operator took it, gets an error box, thinks it is the usual > confirmation box, and starts working on the ticket. Sometimes he even > does not realize he is doing duplicate work until he tries to resolve! > > 2) Beginning users of RT often fall into this error: click "resolve" on > top of the ticket, write some message, then click "resolve" again > instead of clicking on "update ticket" at the bottom. Why does "resolve" > still show on top of the ticket when you're resolving? Is it possible to > remove it? I think it doesn't belongs there. > > 3) Custom field of type "check multiple values" (check-box) could be > ticked directly from the display page of a ticket instead of having to > go into the modify page. It would help streamlining the work on tickets. > > Just a few thoughts. > > Thank you > Cris > > p.s. We are using RT 3.8.10 and testing 4.02. Both have the mentioned > "problems". > > -- > Cristiano Guadagnino > Servizio Data Administration > Bankadati S.I. > Gruppo Credito Valtellinese > Tel. +39-0342-522172 > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * Boston March 5 & 6, 2012 >