-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Ah, that's exactly what I was after! Many thanks, Giuseppe
On 29/03/12 15:38, Ruslan Zakirov wrote: > > Yes. With transaction batch staged scrip. You can find an example > on the wiki. > > Ruslan from phone. > > 29.03.2012 16:46 пользователь "Giuseppe Sollazzo" > <gsoll...@sgul.ac.uk <mailto:gsoll...@sgul.ac.uk>> написал: > > > Hi there, we have templates for Correspondence and Resolved, as I > guess most people around here. > > The Correspondence template is activated whenever there is a > message sent, whereas the Resolved is sent when the status is > changed to "Resolved". > > If I resolve a ticket by adding a message (and selecting "Reply to > the user" rather than commenting), both templates are triggered, so > the user receives a first message with the reply, and a second > message with the "Job closed" message. > > The question is: is there any way to intercept this situation and > send just one message? > > Thanks, Giuseppe > - -- ____________________________________ Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email: gsoll...@sgul.ac.uk Direct Dial: +44 20 8725 5160 Fax: +44 20 8725 3583 -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.10 (GNU/Linux) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org/ iQEcBAEBAgAGBQJPdIaOAAoJEAqigArPBfJXA/MH/RvEXlkQQ5tJUyystaXXwyT6 dh5s5O4Zv4JAz6tX42h9fCKb83rgHmZAobK/3O/9yQ/n7NL5j92Krg2Porfp06XP GieWkRysrwWkm6gqiNifzdAVcR7r9LkEx4HAu0okDPu5Fy6GoX9U4GJ/jGJs6Bp7 GhXAF8r5RGUS75MCWO9Y+SvXIpGOFvLJHXDIYAo0du1D6XEmKdUXiH60yxeg0HcX a+oFZHDHrkxEFKucQ/Gbx6a2iUwoarFyYAih+SG8c0F4TWlj6jYSvjilQaj50TNZ pouh7Sm7+5/exMvbzxQ3j2wJbNg9ja8i+z+K5o6sBAKBhp6kb/j6BDJnkzRCoZI= =Igoc -----END PGP SIGNATURE-----
