Moving ticket when cc is set to a different queue wouldnt be hard to implement with a scrip. However, default notification scrips will act before move. Is it enough for you?
Ruslan from phone. 30.03.2012 12:56 пользователь "Stephane Masse" <[email protected]> написал: > Hi, **** > > ** ** > > I have an instance of RT 4, with different queues in the system for > different emails (IT@... HR@...)**** > > When I try to reply to a requestor, I can CC one more department, but RT > don’t create the ticket, due to the loop prevention mechanism**** > > I disable the loop prevention, then RT merge the ticket due the subject > Tag. So both are not what I expected**** > > ** ** > > We also try 2 extensions but cannot achieve to transfer tickets between > queues by CCs.**** > > Anyone have the same scenario, or RT is not capable to handle multi queue ? > **** > > What is the best approach, scripting, extensions, modify the source of > email.pm, sendmail.pm or emailparser.pm ?**** > > ** ** > > Regards**** > > * * > > *Stephane Masse* >
