On 04/13/2012 11:32 AM, Kenneth Crocker wrote:
Florin,
create a search that meets your criteria and then a dashboard that runs
said search at the appropriate time.
Kenn
On Wed, Apr 11, 2012 at 2:33 PM, Florin Andrei<[email protected]>wrote:
Using RT-4.0.5 on Linux.
What is the best way to configure RT to automatically send an email to the
owner of a ticket when the ticket is nearly due? Let's say, 1 day before
the due date.
I've seen this page...
http://requesttracker.wikia.**com/wiki/Reminders<http://requesttracker.wikia.com/wiki/Reminders>
...but it's for reminders. I'd like to just look at the existing tickets
and send the notifications when they're close to due date.
--
Florin Andrei
http://florin.myip.org/
This looks like a good start
http://requesttracker.wikia.com/wiki/DueDateRemindersByEmail
Cheers, Jeff.
