Hello,
RT has a time called 'told' or Last Contact time that records the last time a requestor is contacted. I would like to be able to create charts based on this time similar to the charts for the other times. The ability to chart by told/last contact time does not seem to be included in the default set of charts. I have checked on the RT4.0 Demo site.
(i) Has anyone coded up this option and could share it? (ii) How would one add the option to an existing installation? (iii) Could it be added to a future RT release? Thanks Richard ------------------------------------------------------------------- Dr. Richard G. McMahon | Phone (office) 44-(0)-1223-337519 University of Cambridge | (switchboard) 1223-337548 Institute of Astronomy | (secretary) 1223-337516 Madingley Rd | FAX 1223-337523 Cambridge, CB3 OHA, UK. | mobile 7885-409019 Office: Hoyle 18 | home 1223-359770 ------------------------------------------------------------------- email: r...@ast.cam.ac.uk | WWW: http://www.ast.cam.ac.uk/~rgm richardgmcma...@gmail.com | skype: richardgmcmahon -------------------------------------------------------------------
