Ok, i gave it another shot with the following settings: Domain is: support.example.com Mailserver is: mail.example.com hostname is: support.example.com hosts is: <ipadress> support.example.com example.com webpath is: /rt
Given that, i set up a new Debian Squeeze Server, installed Apache2, MySQL and Postfix. Configure Mysql with a password and Postfix with mailserverdomain, Internetsite and confirm any other given question with the preferences shown. Then i added this to /etc/apt/sources.list: deb http://backports.debian.org/debian-backports squeeze-backports main Then save and enter aptitude update Next is: apt-get install rt4-db-mysql apt-get install rt4-apache2 apt-get install request-tracker4 But beware: the last command will tell you , that there are some packages needed, with newer version than squeeze can provide. So DO NOT ENTER YES, but enter no. Next you will see a List of 20 or more packages. Enter y(es) here, and it will install without any problem each and every package for Request Tracker. Checkout, which configuration in /etc/request-tracker4 fits your needs. I was opting for ModPerl2, so mine was apache2-modperl2.conf, which i copied to /etc/apache2/sites-available. Then i changed into /etc/apache2/sites-enabled and did a ln -s /etc/apache2/sites-available/apache2-modperl2.conf I also enabled the line AddDefaultCharset UTF-8 in the file apache2-modperl2.conf Next is, open /etc/apache2/sites-available/default and add this line just bevor </virtual host>: Include /etc/request-tracker4/apache2-modperl2.conf Then: /etc/init.d/apache2 restart For Postfix you have to update your aliases file: rt: "|/usr/bin/rt-mailgate --queue general --action correspond --url http://localhost/rt"; rt-comment: "|/usr/bin/rt-mailgate --queue general --action comment --url http://localhost/rt"; Then do a: newaliases I also restarted Postfix, just to be sure (/etc/init.d/postfix restart) Finally i did the following: Set (WebPath , "/rt"); in /etc/request-tracker4/RT_SiteConfig.pm And that was it. The only thing i didn't catch, was: - Which hostname and hosts entry to use in order to have RT respond to example.com or www.example.com - Which settings i else needed for this. So then, it is working now, i have to setup tons of rights and queues and stuff. Thank you all Best w_e -- View this message in context: http://old.nabble.com/Am-a-little-bit-lost-with-setup-of-RT-tp33676210p33713421.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
