On 20 Apr 2012, at 11:45, Michael Newland wrote: > Is there an easy way to prevent duplicate tickets from being created? This > has been an ongoing issue and unfortunately we have so many tickets created > on a daily basis, it is difficult to look at all the queues to see if there > is an existing ticket. > > Any help would be greatly appreciated. We are running version 4.0.2
Well, you can merge tickets, which you could presumably do in a Scrip. That means you just have to work out which are duplicates, and that's the hard part, unless the tickets are being machine-generated in a way that's predictable. Tim -- The Wellcome Trust Sanger Institute is operated by Genome Research Limited, a charity registered in England with number 1021457 and a company registered in England with number 2742969, whose registered office is 215 Euston Road, London, NW1 2BE.
