Hello, I'm looking for help with a custom scrip The scrip that notifies AdminCCs on create is also triggered by reminders - which I'm looking to stop
I found this, which is exactly what I'm wanting http://lists.bestpractical.com/pipermail/rt-users/2009-December/062565.html > my $trans = $self->TransactionObj; > my $ticket = $self->TicketObj; > return 0 unless $trans->Type == 'Create'; > return 0 unless $ticket->Type != 'reminder'; > return 1; But the custom code doesn't seem to work (completely disables AdminCC notifications) It was written in 2009, so I'm guessing something has changed in the API? Can anyone point me to the right way of doing "On create, except for reminders, notify AdminCCs" -- Tony Atkinson Office: 01375 398111 Mobile: 07939 997369 PGP: D9D5DA10 Datapro Services Limited 2 High Street, Grays, Essex. RM17 6LU www.dataproservices.co.uk Company No: 3478926 Vat No: 714 5668 24
