When I'm creating a ticket with RT::Ticket api, how do I set the text that
goes into the box that says ""Describe the Issue below"? It appears to end
up as an attachment, and I can retrieve it from an existing ticket using
my $attachments = RT::Attachments->new(RT->SystemUser);
$attachments->LimitByTicket($tik->id);
foreach my $type (qw(Create Comment Correspond)) {
$attachments->Limit( ALIAS => $attachments->TransactionAlias,
FIELD => 'Type',
OPERATOR => '=',
VALUE => $type,
ENTRYAGGREGATOR => 'OR',
CASESENSITIVE => 1
);
}
I tried adding it with $ticket->_CreateNote, but then I end up with two
"The RT System itself - Ticket created" records.
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