Thank you very much, Aaron! "view ticket summaries" was wrong set field. Now all is fine!
On Fri, May 11, 2012 at 5:39 PM, Sampson, Aaron <[email protected]> wrote: > Stefan, > > This sounds like a permission issue in your user or global user rights. I > would go back and check under General rights and look at the "view system > dashboards", "view ticket summaries" and see if that changes the users view. > I do not have these checked and the test user that I have set up does not see > any tickets in a queue that they do not have permission for. > > Hope that helps > > -----Original Message----- > From: [email protected] > [mailto:[email protected]] On Behalf Of Stefan Stefanov > Sent: Friday, May 11, 2012 9:22 AM > To: [email protected] > Subject: [rt-users] 10 newest unowned tickets > > Hello > > My RT is 4.0.5 > The problem is that all users see in their home page (RT at glance) all > incoming tickets in "10 newest unowned tickets" even for queues they have no > access! > > I found in the net that I have to set in RT_SiteConfig.pm following: > Set( $UseSQLForACLChecks, 1 ); > > I made it and now user see again all tickets but for queues it have access it > see queue name, for other - no. > But tickets for not enabled queues are still visible! > > How to fix this? > > Best regards > > Stefan -- Stefan Stefanov
