Hi all, I want to know how to generate a report based on SLA extension, which will show which ticket is being overdue on SLA within this month with rt shell command line.
I could do Due =, Due >, Due < But there is nothing call "overdue" function, please advise. Thomas Lau Senior Technology Analyst Principle One Limited 27/F Kinwick Centre, 32 Hollywood Road, Central, Hong Kong T +852 3555 2217 F +852 3555 2222 M +852 9880 1217 Hong Kong . Singapore . Tokyo
