On Sat, May 12, 2012 at 12:46 PM, Fedor Gusev <[email protected]> wrote: > Hello everyone. > > Some of our user push (who apparently use GMail, e.g. [email protected]) push > Reply To All button when replying to emails from RT ([email protected]). > > The email from RT has a CC: [email protected]. So when [email protected] > pushes Reply To All in gmail interface, [email protected] get a email from > [email protected]. > At the same time a mail comes from [email protected]. > > In the end [email protected] get TWO emails at once. > > Is there any way around this problem?
Train your users. Hack notification action to put Ccs into Bccs, so users don't see other recipients and when they hit reply-all, only RT gets reply. > > -- > Kind regards, > Fedor Gusev. -- Best regards, Ruslan.
