Hi, I'm working on a solution for "parking" tickets with SLA. Right now I have a custom status AwaitingClientResponse, which is (I hope) self-explanatory.
The idea is that Owner sets this status and when Requestors answers, Scrip sets the status back to previous one (or to open, that really doesn't matter) and sets the Due date like that: Due date = Due date + (date now - last status change date) It all works well, status is being changed, due date is being calculated and set correctly, and right after that the original SLA Scrip - Set due date if needed - kicks in and changes due date back to its original value. Of course the first thing I tried was to move my Scrip to the end of Scrip list (both by # number and by name), but still SLA Scrip has the last word about the due date. Should I hack the original Scrip? Best regards, -- Robert Wysocki administrator systemów linuksowych CONTIUM S.A., http://www.contium.pl
