Tickets created by email have a "from" field, that is used to lookup a user in RT, in order to assign that user as the requestor.
Sounds like your test is not from a valid user as RT sees it. I don't remember if it fails with that error message, but double check that your http server (apache/whatever) is configured properly for the "NoAuth" bits… Thanks, Jok -- | Joachim Thuau | IT Systems Engineer - Linux / SpaceX | From: Evan Soward <[email protected]<mailto:[email protected]>> Date: Wednesday, May 23, 2012 9:19 AM To: RT Users <[email protected]<mailto:[email protected]>> Subject: [rt-users] not ok could not load a valid user # /opt/rt4/bin/rt-mailgate --queue BigBrother --action correspond --url http://rt.rdba.remotedbaexperts.com --debug < TEST-THIS /opt/rt4/bin/rt-mailgate: temp file is '/tmp/j92jIcubtH/9qakj2w0lb' /opt/rt4/bin/rt-mailgate: connecting to http://rt.rdba.remotedbaexperts.com/REST/1.0/NoAuth/mail-gateway not ok - Could not load a valid user what I’ve attempted; 1-changed permissions on the two queues (BigBrother, under “Everyone” create tickets, reply to tickets, view queue, 2-saved changes 3-rebooted server 4-re-ran “TEST-THIS” with same result “not ok – Could not load a valid user” Any pointers beyond queue permissions ? thanks for the input, Evan
