Sorry, found answer. On Mon, May 28, 2012 at 9:47 PM, Ruslan Zakirov <[email protected]> wrote: > Hi, > > Is this only happens for Jumbo page or Basics is also affected? > > On Fri, May 18, 2012 at 12:55 AM, Shane Painter <[email protected]> wrote: >> All, >> >> >> >> Running RT v4.0.5 w/MoveRules v0.01 enabled (see below for config details) >> we see the following troublesome behavior. >> >> >> >> When clicking on “Basics” or “Jumbo” within a ticket, the dropdown list >> showing the current Queue seems to be reset to the ‘first’ (alphabetically) >> enabled queue. This is problematic, as any user who is updating a custom >> field must also be certain to re-submit the correct queue when saving, else >> – the ticket will magically disappear from the correct queue and land in the >> first enabled queue. Attached are screenshots showing the incorrect >> behavior. >> >> >> >> In the example screenshots, Ticket #106 is in the “Tier 2” queue. When >> clicking on either Basic or Jumbo to modify the ticket CFs, you will see >> that the queue dropdown reverts to the first enabled queue. In this case it >> is “Tier 1”. >> >> >> >> Disabling MoveRules seems to fix the issue when modifying via Basic; >> however, when using Jumbo the problem still exists ?!?! >> >> >> >> Any assistance resolving this would be greatly appreciated! Please let me >> know if I can provide any further details/explanation on this… >> >> >> >> Thanks in advance, >> >> -Shane >> >> --- >> >> Here’s the MoveRules section of RT_SiteConfig.pm: >> >> >> >> # Configuration for MoveRules >> >> Set( @MoveRules, >> >> # From 1. Tier 1 - Help Desk -> Other Queues >> >> { >> >> From => '1. Tier 1 - Help Desk', >> >> To => '2. Tier 2 - Service Desk', >> >> ShowAction => 1, >> >> }, >> >> { >> >> From => '1. Tier 1 - Help Desk', >> >> To => '3. Tier 3 - Service Desk', >> >> ShowAction => 1, >> >> }, >> >> >> >> # From 2. Tier 2 - Service Desk -> Other Queues >> >> { >> >> From => '2. Tier 2 - Service Desk', >> >> To => '1. Tier 1 - Help Desk', >> >> ShowAction => 1, >> >> }, >> >> { >> >> From => '2. Tier 2 - Service Desk', >> >> To => '3. Tier 3 - Service Desk', >> >> ShowAction => 1, >> >> }, >> >> >> >> # From 3. Tier 3 - Service Desk -> Other Queues >> >> { >> >> From => '3. Tier 3 - Service Desk', >> >> To => '2. Tier 2 - Service Desk', >> >> ShowAction => 1, >> >> }, >> >> { >> >> From => '3. Tier 3 - Service Desk', >> >> To => '1. Tier 1 - Help Desk', >> >> ShowAction => 1, >> >> }, >> >> >> >> # From 4. Data - Service Desk -> Other Queues >> >> { >> >> From => '4. Data - Service Desk', >> >> To => '4. Data - Service Desk', >> >> ShowAction => 1, >> >> }, >> >> >> >> # From 5. IT - Service Desk -> Other Queues >> >> { >> >> From => '5. IT - Service Desk', >> >> To => '6. IT - Service Delivery', >> >> ShowAction => 1, >> >> }, >> >> >> >> # From 7, Change Management -> Other Queues >> >> { >> >> From => '7. Change Management', >> >> To => '8. Release Management', >> >> ShowAction => 1, >> >> }, >> >> >> >> # From 8. Release Management -> Other Queues >> >> { >> >> From => '8. Release Management', >> >> To => '9. Continual Improvement', >> >> ShowAction => 1, >> >> } >> >> ); >> >> >> >> # End Configuration for MoveRules >> >> >> >> > > > > -- > Best regards, Ruslan.
-- Best regards, Ruslan.
