Hi, Probably next step would be Mason profiler. It's described in RT_Config.pm. Once you know where WebUI is slow return back.
On Wed, May 30, 2012 at 12:32 AM, Nathan Baker <[email protected]> wrote: > Hello Everyone, > > We've upgraded from RT 3.8.8 with MySQL to RT 4.0.5 (debian package) with > Postgresql, and are having some performance issues with the web interface. > I've searched the list archives and Google, and haven't been able to find > the issue. I'm hoping someone can help point me in the right direction. > Basically, the first time I visit any page (Home, Display, etc.) it takes > 3-5 seconds to load, and sometimes 10-15 seconds. If I keep clicking on > other links as soon as the pages load, it's fast and loads pages in 0.2 - > 0.3 seconds. If I wait for about 15-30 seconds and then click a link again, > it takes 3-5 seconds to load again. Updating tickets seems to consistently > take 3-5 seconds. > > Here's some info about our installation: > - About 6,000 tickets, 5 active users > - Increased memory to 2GB, running on VMWare > - Increased Postgresql shared_buffers and effective_cache_size > (http://wiki.postgresql.org/wiki/Tuning_Your_PostgreSQL_Server) > - Changed JS Minifier to jsmin as suggested > here: http://www.gossamer-threads.com/lists/rt/users/102703 > > Our config seems fairly basic compared so some examples I've seen, I can > post it if necessary though. We are using FullTextSearch and CommandByMail, > although I've tried disabling them both. I turned on debugging to a log > file, and I don't see anything unusual. I also turned on the SQL statement > log, and didn't see any queries taking a long time. The longest was 0.12 > seconds. I tried disabling the Javascript Minifier in JS.pm like I've seen > in other posts, and that didn't seem to make a difference. > > Any help would be greatly appreciated. > > Thanks, > Nate -- Best regards, Ruslan.
