Joe, I believe that RT has an option in the configuration to automatically add email CC's as ticket CC's.
You can have that option applied RT-Wide or on a Queue by Queue basis. >From there it is just a matter of notification scrips. Hope this helps. Kenn On Tue, May 29, 2012 at 3:53 PM, Joe Kirby <ki...@umbc.edu> wrote: > How would I adjust RT setup to allow for the requestor to include a CC for > ongoing correspondence > > Any ideas welcomed > > Thanks > > Joe > > Joe Kirby , Assistant Vice President, Business Systems > Division of Information Technology (DoIT) > Support Response - http://www.umbc.edu/doit > Administration 627 > Office - 410-455-3020 > Email - ki...@umbc.edu > >
