I believe that this affected me too. I performed the upgrade from RT 4.0.5 to
4.0.6 yesterday and email stopped.
The workaround I found was overriding the mail command in my RT_SiteConfig.pm,
as mentioned in this thread, but from the default ('sendmailpipe'):
Set( $MailCommand, 'sendmail' );
My environment is FreeBSD 9.0-STABLE, stock FreeBSD Sendmail 8.14.5/8.14.5,
Apache 2.2.22, Perl v5.12.4, mod_perl 2-2.0.6.
Here are additional symptoms I observed.
In my Request Tracker log:
[Fri Jun 1 18:35:47 2012] [info]:
<[email protected]<http://rochester.edu>>
#33892/384246 - Scrip 4 Notify AdminCcs On Create
(/usr/local/lib/perl5/site_perl/5.12.4/RT/Action/SendEmail.pm:301)
[Fri Jun 1 18:35:47 2012] [critical]:
<[email protected]<http://son.rochester.edu>>:
Could not send mail with command `/usr/sbin/sendmail -oi -t`: program
unexpectedly closed pipe at
/usr/local/lib/perl5/site_perl/5.12.4/RT/Interface/Email.pm line 449.
Stack:
[/usr/local/lib/perl5/site_perl/5.12.4/RT/Interface/Email.pm:449]
[/usr/local/lib/perl5/5.12.4/mach/IO/Handle.pm:406]
[/usr/local/lib/perl5/site_perl/5.12.4/MIME/Head.pm:535]
[/usr/local/lib/perl5/site_perl/5.12.4/Mail/Internet.pm:112]
[/usr/local/lib/perl5/site_perl/5.12.4/MIME/Entity.pm:1770]
[/usr/local/lib/perl5/site_perl/5.12.4/RT/Interface/Email.pm:456]
[/usr/local/lib/perl5/site_perl/5.12.4/RT/Action/SendEmail.pm:308]
[/usr/local/lib/perl5/site_perl/5.12.4/RT/Action/SendEmail.pm:128]
[/usr/local/lib/perl5/site_perl/5.12.4/RT/ScripAction.pm:232]
[/usr/local/lib/perl5/site_perl/5.12.4/RT/Scrip.pm:475]
[/usr/local/lib/perl5/site_perl/5.12.4/RT/Scrips.pm:198]
[/usr/local/lib/perl5/site_perl/5.12.4/RT/Transaction.pm:201]
[/usr/local/lib/perl5/site_perl/5.12.4/RT/Record.pm:1459]
[/usr/local/lib/perl5/site_perl/5.12.4/RT/Ticket.pm:676]
[/usr/local/lib/perl5/site_perl/5.12.4/RT/Interface/Email.pm:1522]
[/usr/local/share/rt40/html/REST/1.0/NoAuth/mail-gateway:61]
(/usr/local/lib/perl5/site_perl/5.12.4/RT/Interface/Email.pm:470)
However, failures were inconsistent -- some had false positives:
[Fri Jun 1 17:11:54 2012] [info]:
<[email protected]<http://rochester.edu>>
#33891/384223 - Scrip 4 Notify AdminCcs On Create
(/usr/local/lib/perl5/site_perl/5.12.4/RT/Action/SendEmail.pm:301)
[Fri Jun 1 17:11:54 2012] [info]:
<[email protected]<http://rochester.edu>>
sent Bcc:
[email protected]<mailto:[email protected]>
(/usr/local/lib/perl5/site_perl/5.12.4/RT/Action/SendEmail.pm:332)
In my mail log, I was seeing entries like this (note that the sender/recipient
email addresses are missing and defaulted to the web server process user):
Jun 1 13:11:54 rt sendmail[30898]: q51HBsZ8030898: from=www, size=0, class=0,
nrcpts=0,
msgid=<[email protected]<mailto:[email protected]>>,
relay=www@localhost
Jun 1 13:11:54 rt sendmail[30899]: q51HBsnA030899: from=www, size=0, class=0,
nrcpts=0,
msgid=<[email protected]<mailto:[email protected]>>,
relay=www@localhost
Jun 1 14:35:47 rt sendmail[34095]: q51IZlaf034095: from=www, size=0, class=0,
nrcpts=0,
msgid=<[email protected]<mailto:[email protected]>>,
relay=www@localhost
After switching to 'sendmail' mode, I can tell no client-side difference
between having Set($SendmailArguments, '-oi' ); and Set( $SendmailArguments,
'-oi -t' ); I am using the former, per Thomas Sibley's recommendation of 5/23.
Thanks for making and sharing Request Tracker. Please let me know if there's
anything else that I can do to help.
--
Mike Fisher
[email protected]<mailto:[email protected]>
585-275-6884
University of Rochester School of Nursing
On May 23, 2012, at 7:01 , Niall Wilson wrote:
Hi,
I've just updated to 4.0.6 and ticket updates are no longer being emailed. This
does not seem to be related to the noted FCGI.pm problem as (1) I'm using
mod_perl and (2) I updated the installed FCGI to v 0.74 just in case.
If I revert to 4.0.5 email works fine.
Sample debug output is :
[Wed May 23 10:52:07 2012] [debug]: Working on mailfield To; recipients are
(/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:660)
[Wed May 23 10:52:07 2012] [debug]: Subject: [ICHEC Systems Team #416]
[Comment] ICHEC email address: forward, auto-reply and mailing-list
unsubscription
From: "Niall Wilson via ICHEC RT"
<[email protected]<mailto:[email protected]>>
Reply-To:
[email protected]<mailto:[email protected]>
In-Reply-To:
<[email protected]<mailto:[email protected]>>
References: <[email protected]<mailto:[email protected]>>
<[email protected]<mailto:[email protected]>>
Message-ID:
<[email protected]<mailto:[email protected]>>
Precedence: bulk
X-RT-Loop-Prevention: ICHEC Support
RT-Ticket: ICHEC Support #416
Managed-by: RT 4.0.6 (http://www.bestpractical.com/rt/)
RT-Originator: [email protected]<mailto:[email protected]>
Bcc: [email protected]<mailto:[email protected]>
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset="utf-8"
X-RT-Original-Encoding: utf-8 (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:667)
[Wed May 23 10:52:07 2012] [debug]: Removing deferred recipients from To: line
(/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:690)
[Wed May 23 10:52:07 2012] [debug]: Setting deferred recipients for attribute
creation (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:699)
[Wed May 23 10:52:07 2012] [debug]: Working on mailfield Cc; recipients are
(/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:660)
[Wed May 23 10:52:07 2012] [debug]: Subject: [ICHEC Systems Team #416]
[Comment] ICHEC email address: forward, auto-reply and mailing-list
unsubscription
From: "Niall Wilson via ICHEC RT"
<[email protected]<mailto:[email protected]>>
Reply-To:
[email protected]<mailto:[email protected]>
In-Reply-To:
<[email protected]<mailto:[email protected]>>
References: <[email protected]<mailto:[email protected]>>
<[email protected]<mailto:[email protected]>>
Message-ID:
<[email protected]<mailto:[email protected]>>
Precedence: bulk
X-RT-Loop-Prevention: ICHEC Support
RT-Ticket: ICHEC Support #416
Managed-by: RT 4.0.6 (http://www.bestpractical.com/rt/)
RT-Originator: [email protected]<mailto:[email protected]>
Bcc: [email protected]<mailto:[email protected]>
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset="utf-8"
X-RT-Original-Encoding: utf-8 (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:667)
[Wed May 23 10:52:07 2012] [debug]: Removing deferred recipients from Cc: line
(/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:690)
[Wed May 23 10:52:07 2012] [debug]: Setting deferred recipients for attribute
creation (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:699)
[Wed May 23 10:52:07 2012] [debug]: Working on mailfield Bcc; recipients are
[email protected]<mailto:[email protected]>
(/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:660)
[Wed May 23 10:52:07 2012] [debug]: Subject: [ICHEC Systems Team #416]
[Comment] ICHEC email address: forward, auto-reply and mailing-list
unsubscription
From: "Niall Wilson via ICHEC RT"
<[email protected]<mailto:[email protected]>>
Reply-To:
[email protected]<mailto:[email protected]>
In-Reply-To:
<[email protected]<mailto:[email protected]>>
References: <[email protected]<mailto:[email protected]>>
<[email protected]<mailto:[email protected]>>
Message-ID:
<[email protected]<mailto:[email protected]>>
Precedence: bulk
X-RT-Loop-Prevention: ICHEC Support
RT-Ticket: ICHEC Support #416
Managed-by: RT 4.0.6 (http://www.bestpractical.com/rt/)
RT-Originator: [email protected]<mailto:[email protected]>
Bcc: [email protected]<mailto:[email protected]>
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset="utf-8"
X-RT-Original-Encoding: utf-8 (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:667)
[Wed May 23 10:52:07 2012] [debug]: Got user mail preference 'Individual
messages' for user [email protected]<mailto:[email protected]>
(/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:681)
[Wed May 23 10:52:07 2012] [debug]: Removing deferred recipients from Bcc: line
(/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:690)
[Wed May 23 10:52:07 2012] [debug]: Setting deferred recipients for attribute
creation (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:699)
[Wed May 23 10:52:07 2012] [debug]: No recipients found for deferred delivery
on transaction #8091 (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:712)
[Wed May 23 10:52:07 2012] [info]:
<[email protected]<mailto:[email protected]>>
#416/8091 - Scrip 8 On Comment Notify AdminCcs as Comment
(/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:301)
[Wed May 23 10:52:07 2012] [error]:
<[email protected]<mailto:[email protected]>>:
`/usr/sbin/sendmail -oi -t` exited with code 1
(/opt/rt4/sbin/../lib/RT/Interface/Email.pm:465)
[Wed May 23 10:52:07 2012] [crit]:
<[email protected]<mailto:[email protected]>>:
Could not send mail with command `/usr/sbin/sendmail -oi -t`:
<[email protected]<mailto:[email protected]>>:
`/usr/sbin/sendmail -oi -t` exited with code 1 at
/opt/rt4/sbin/../lib/RT/Interface/Email.pm line 466.
Stack:
[/opt/rt4/sbin/../lib/RT/Interface/Email.pm:466]
[/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:308]
[/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:128]
[/opt/rt4/sbin/../lib/RT/ScripAction.pm:232]
[/opt/rt4/sbin/../lib/RT/Scrip.pm:475]
[/opt/rt4/sbin/../lib/RT/Scrips.pm:198]
[/opt/rt4/sbin/../lib/RT/Transaction.pm:201]
[/opt/rt4/sbin/../lib/RT/Record.pm:1459]
[/opt/rt4/sbin/../lib/RT/Ticket.pm:2243]
[/opt/rt4/sbin/../lib/RT/Ticket.pm:2103]
[/opt/rt4/sbin/../lib/RT/Interface/Web.pm:1856]
[/opt/rt4/share/html/Ticket/Display.html:164]
[/opt/rt4/share/html/Ticket/Update.html:328]
[/opt/rt4/share/html/Ticket/autohandler:19]
[/opt/rt4/sbin/../lib/RT/Interface/Web.pm:568]
[/opt/rt4/sbin/../lib/RT/Interface/Web.pm:318]
[/opt/rt4/share/html/autohandler:53]
(/opt/rt4/sbin/../lib/RT/Interface/Email.pm:470)
--
Niall Wilson
ICHEC Systems Team
