On Wed, May 16, 2012 at 03:34:29PM +0000, Paul Twigg wrote: > In RT, on a ticket, I will hit the reply button to reply ticket. > Generally the user who > initiated the ticket will then reply to that message. RT picks up that > reply and attaches it > to the original ticket, but I have no way of seeing that a reply was > received in RT. Is there > a way I can configure RT to make a ticket go bold or for something to > change in the UI when a > new message is received on a ticket?
The easiest one is to turn on ShowUnreadMessageNotifications and use the UpdateStatus column. -kevin
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