On Mon, Jun 04, 2012 at 11:00:56AM -0400, Joe Kirby wrote: > 1. An Unprivileged user can create a ticket and add a cc at that time, > however once the ticket is created and they want to continue > correspondence (as the Unprivileged user Requestor) and add > additional cc's like Privileged users can there is no cc line. I > did hear back from Ruslan about a config option but was unable to > determine which config option would apply. Is this possible?
I'm pretty sure you'd have to use a callback to add code. > > 2. When signed in as an Unprivileged user and I attempt to Show > outgoing mail it takes me back to RT-at-a-Glance even though > Requestors have the 'View exact outgoing email messages and their > recipients' (ShowOutgoingEmail) attribute. In 4.0.5 it is more > obvious to me that RT may not allow this for Unprivileged user > since it is not a General right. Are there any config settings I > can set to allow this? This sounds like a bug, although ShowOutgoingMail isn't commonly given to Unprivileged users which is probably why it isn't handled. -kevin
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