Jim,
I did it the following way in RT 4.0.5:
Copied share/html/Ticket/Create.html into the local/html/Ticket directory,
changed the Init callback line in Create.html to make:
$m->callback( CallbackName => "Init", ARGSRef => \%ARGS, QueueObj => QueueObj );
Copied original Create.html into local directory and renamed original
Create.html to another name (CreateNew.html).
In the callback you described
(local/html/Callbacks/MYNAME/Ticket/Create.html/Init) I have:
<%init>
if ($Queueobj->Name eq 'Custom Queue Name'){
$m->redirect($RT::WebURL."Ticket/CreateNew.html?Queue=".$QueueObj->id);
}
</%init>
<%ARGS>
$QueueObj => undef
</%ARGS>
The WebURL part is probably not needed, and I'm not sure what the ARGS section
does, but I don't want to change it now as it works. Apologies if there are any
typos, I'm copying it across manually from another terminal.
Regards,
Paul
________________________________
From: [email protected]
[[email protected]] on behalf of Jim Lesinski
[[email protected]]
Sent: 11 June 2012 23:39
To: [email protected]
Subject: [rt-users] Callback to redirect page in Create.html
Hello,
Can anyone offer any insight about creating a Callback in Create.html to
redirect to a custom create page an a per queue basis? I believe I have the
correct callback in:
/opt/rt4/local/html/Callbacks/MYNAME/Ticket/Create.html/Init
and I am able to perform the redirect, but can't seem to get the queue name
properly to test the queue name. I am thinking it would be something like
<%init>
%if ($Queueobj->Name eq 'Whatever'){
$m->redirect('/Tickets/custom.html');
}
</%init>
the redirect portion works fine, I just don't know how to get the queue name.
If anyone wants to offer up an end to end solution including an example custom
page that would be even better!
Thanks,
Jim
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