If I understand well, then you didn't search very well: this extension is listed in bestpractical's website! http://bestpractical.com/rt/extensions.html
http://search.cpan.org/dist/RT-Extension-SpawnLinkedTicketInQueue/lib/RT/Extension/SpawnLinkedTicketInQueue.pm BTW, there is something I don't quite understand about this extension, and I'm gonna ask. The fact is that the child ticket created by the extension does not contain any text of the original request, which doesn't seem very nice to me.. Maybe the idea is to avoid duplicating something memory-expensive as the content of a request. Nevertheless it takes much more for the AdminCC of the new queue to read the request, as he/she has to do more clicks ("links", "parent"). Anyone who noticed this behaviour and improved it? I haven't gone deep on this yet, as I'm on configuring/customizing SLA extension right now Thanks ________________________________ Inizio: [email protected] [[email protected]] per conto di Mike Johnson [[email protected]] Inviato: martedì 12 giugno 2012 22.38 Fine: [email protected] Oggetto: [rt-users] Extension to allow queue change on creating child ticket Greetings all, I searched for an answer to this, but couldn't come up with anything relevant. Is there an extension out there, or has someone customized their rt to allow you to pick the queue a child ticket gets created in? So we don't have to do a multi-step process to have children tickets on a parent that are in a different queue? Would there be some sort of scrip I could make to do this if there isn't an extension or customization? Any insight on this would be appreciated. Thanks! Mike. -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: [email protected]<mailto:[email protected]> ________________________________ -- The information transmitted is intended for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer.
