Thomas, Thanks for your prompt reply. The first part answers my question fully, thanks!
Secondly, do you have any guidance (maybe an outline) of the code I would put in the template and maybe which template I would use? I've been scouring the web and haven't come back with much in regards to this. Thanks again, Scott On Wed, Jun 13, 2012 at 6:11 PM, Thomas Sibley <[email protected]>wrote: > On 06/13/2012 09:36 AM, Scott Sjodin wrote: > > First off, thanks so much for your assistance in helping me get RT > > working thus far, this is an awesome community! > > > > Secondly, onto my questions. I've noticed that if I start a ticket via > > e-mail, and in the string of replies/comments, insert an image, that > > image then just becomes an attachment and not an inline image in the > > e-mail chain. You basically have to open the web interface to see inline > > images. Is there a way to change this? > > This will be fixed by a 4.2 feature. > > > Finally, when making a comment or reply in the web interface, the e-mail > > that is sent simply sends JUST that comment or reply, instead of the > > whole chain. Is there also a way to change this as well? > > This is really unfriendly to people on the ticket since they've already > received all the previous mail. Why send them the same content over and > over again just making it harder to read the relevant part? > > You can do it if you want by putting code in the appropriate template to > include other transactions. >
