We're running RT 4.0.5. If I go to Configuration->Global->Scrips->Select, I don't see any scrips. So where are the global scrips (e.g., email comments to AdminCc's) hiding? They're in initialdata, but editing them there won't help, will it?
I'm asking because sometimes we want to archive the fact that we did a certain task for a ticket, but it doesn't need to fill everyone's mailbox. I'd like to set up a Scrip where, if I input some (highly unique) string in the Subject line, then RT doesn't email all AdminCc's. (Even cooler would be if the unique string gets removed or modified before hitting the database, so that if someone comments on that comment for some reason, the email *will* go to AdminCc's.) Preferably, this would be on a queue by queue basis, though if we make the string random enough, maybe it could be global and nobody would notice. A quick search of the archives & wiki didn't turn anything up. Thanks, -Amir Karger
