On Fri, Jun 15, 2012 at 8:36 PM, Jaime Kikpole <[email protected]> wrote: > Am I missing something? Is there a way to use CFs on the
It was never intention to add transaction custom fields just to place custom fields on update page. Transactions' custom fields are there so you can categorize particular replies/comments. For example you can add a freeform CF that is only visible to staff member where they can describe two pages of crap in the correspond using oneliner for others to understand what's going on. I don't have an example that makes TxnCFs shine for real. > Comment/Reply/Resolve page and have them apply to the ticket level? Yes, with custom patches and extensions. Solutions on the wiki for ages. http://requesttracker.wikia.com/wiki/EditCustomFieldsOnUpdate I rarely wish to enter a CF value while replying. Some people want all of them, some people want custom set, some people want to make "Resolution" custom field to be defined if person changes status to "resolved". You see variants. Out of the box RT has Jumbo page. Use it instead of reply/comment or customize with extensions or callbacks. > Is there away to search based on the contents of CFs that are on a > transaction level? I believe there is a branch for this in the repo. -- Best regards, Ruslan.
