On Wed, May 23, 2012 at 6:52 PM, Russell Jones <[email protected]> wrote: > Hi all, > > We have a queue we use as a "collaboration" queue in that tickets do not > follow an open-reply-resolved life cycle. Instead they are a quick "I did > this today" ticket, and the system auto-resolves it after 14 days. > > We would like to hide the "Basics" box in this queue, but I am unable to > find how to do this. Is it possible?
Use JS/CSS trickery. With a callback place JS that adds "hidden" class to the box if queue is X. > > > Thanks! -- Best regards, Ruslan.
