On 06/26/2012 11:19 AM, Borngunners wrote:
I made the correction to your suggestion and RT seems to be fetching tickets from [email protected], but I get this message after looking into the log:

root@helpdesks:/var/tmp/rt-4.0.5# tail .f /var/log/fetchmail.log
tail: cannot open `.f' for reading: No such file or directory
==> /var/log/fetchmail.log <==
sh: 1: /opt/rt4/bin/mailgate: not found
fetchmail: reading message [email protected]@zimbra.ticket.co.it:2 of 8 (7944 octets) (log message incomplete)
fetchmail: MDA returned nonzero status 127
fetchmail:  not flushed
sh: 1: /opt/rt4/bin/mailgate: not found
fetchmail: reading message [email protected]@zimbra.ticket.co.it:3 of 8 (85746 octets) (log message incomplete)
fetchmail: error writing message text
fetchmail: MDA error while fetching from [email protected]@zimbra.ticket.co.it
fetchmail: Query status=6 (IOERR)
fetchmail: terminated with signal 15


Anyway that this message can be cleared.

Thanks



-----Original Message-----
From: 20/20 Lab <[email protected]>
To: Borngunners <[email protected]>
Cc: rt-users <[email protected]>
Sent: Tue, Jun 26, 2012 12:15 pm
Subject: Re: [rt-users] Issue with Fetchmail

--snip--
fetchmail: about to deliver with: /opt/rt4/bin/mailgate --queue general --action correspond --url http://helpdesks.ticket.co.it/ #*************************************.***************.***********sh: 1: /opt/rt4/bin/mailgate: not found
--snip--


Ok, your username is fixed and your authenticating correctly. However, its /opt/rt4/bin/rt-mailgate, not /opt/rt4/bin/mailgate. Just change that in your fetchmailrc file and you should be good to go.

-Matt
Still looks like fetchmail is trying to route your messeges through /opt/rt4/bin/mailgate. Somewhere in your fetchmailrc(s) you have /opt/rt4/bin/mailgate. It needs to be /opt/rt4/bin/*rt-*mailgate.

altho, a not advisable, you could run 'sudo ln /opt/rt4/bin/rt-mailgate -s /opt/rt4/bin/mailgate' It'll create a link that fetchmail can follow. It wont fix the problem with your fetchmail, but it'll allow fetchmail to pipe your messages correctly.

-Matt

-Matt

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