On Thu, Jun 28, 2012 at 11:03:30AM -0500, Russell Jones wrote: > Outside of allowing tickets to be opened directly into a queue, what > is gained from using queue-specific addresses? I am unable to find a > wiki page about it that really highlights that. > > Replying directly to the default address seems to work fine as long > as the ticket number is easily seen by RT in the subject.
Creating a ticket directly in a Queue is the primary advantage. Also, sometimes branding (users get a reply From a specific queue address). As you note, for existing tickets, it doesn't matter what email address you send to. -kevin
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