Hi :-) I am sure this can be done using RT4 by writing a custom page - but I honestly do not know how…
What I would do is write up a quick external solution and use RT's REST interface to provide the data for each of your columns by "binding" each column to the result of a search in RT (executed using the REST interface) :-) If you want to spend a bit more time this could be a completely flexible solution where you can dynamically add columns / define the layout and look and feel exactly as you like it. If you would like to discuss details just let me know. Best regards Benjamin Am 29.06.2012 um 15:40 schrieb Nafiesa Allie: > Good Day > > My company is currently using RT4. > > A number of the latest available job ticketing systems (e.g. Trello) use an > approach where the interface is split up into boards that signify the status > the job is at, see attached Trello.png. Would it be possible to > customize/enhance RT so that a similar interface be achieved? > > Our company-specific needs, in terms of the interface, are displayed in the > attached RT_Boards_Required.png. We do know how to add more statuses to RT, > but would also like the lists for the different states > (initial/active/inactive) and statuses to be displayed adjacent to each other > across the width of the screen, as in RT_Boards_Required.png. We basically > would like to have a complete overview of jobs listed at a glance. We have > experimented with the current dashboard in RT4, but was unable to achieve the > same effect. When setting up a dashboard, the maximum number of lists that > can lie adjacent to each other is 2. It would have been helpful if the > panels (body/sidebar) could be re-sized so that more than two lists can > appear adjacent to each other. > > I welcome any feedback. > -- > Groete/Regards > > Nafiesa Allie > > Kromco (Pty) Ltd > > | t +27[0]21 850-6847 | f +27[0]21 850-6871 | e [email protected] | > > *Important Notice: This e-mail may contain trade secrets or privileged, > undisclosed, or otherwise confidential information. > > If you have received this e-mail in error, you are hereby notified that any > review, copying, or distribution of it is strictly prohibited. > > Please inform us immediately and destroy the original transmittal. Thank you > for your cooperation. > > > <trello.png><RT_Boards_Required.png>
