Hi, Have you disabled default auto-reply notification scrip? It sends a message to requestors when ticket is created.
Condition you need is on the wiki: http://requesttracker.wikia.com/wiki/CustomConditionSnippets#On_Owner_Change_from_Nobody_to_Any The rest is there in default RT installation. On Fri, Jun 29, 2012 at 3:22 AM, Tim Dunphy <[email protected]> wrote: > hello, > > We have an rt4 server that's been working quite well for about a year > in our organization. However I have just been asked to find out how to > get RT to send email notifications to requestors when RT assigns a > ticket to someone. I'm thinking that there might be a template I can > edit that would do this. Does anyone have a suggestion on how best to > accomplish this? Apologies if this is a rather basic question. > > Thanks > Tim > -- > GPG me!! > > gpg --keyserver pool.sks-keyservers.net --recv-keys F186197B -- Best regards, Ruslan.
