Hi, The only idea is a customization. Either a scrip or customization to web interface.What do you see in the history of the ticket?
On Wed, Jun 27, 2012 at 9:02 PM, David T. Grayston <[email protected]> wrote: > Aaron, > > > > No cc’s or other watchers are part of the queue or manually added to the > ticket during the requests – I’ve tested this issue myself and duplicated > (and I have ‘do anything’ perms). > > > > Odd that it doesn’t happen from the selfservice/create form only from the RT > admin interface for creating a new ticket. > > > > As a workaround I’ve just been going in and manually removing the extra > Requestor from each new ticket. Luckily the unwanted extra Requestor is a > testing account that only I have access to…but its still a pain. > > > > I was thinking it could be some corruption in the database – where the > account is set as a requestor on the queue but its not showing in the admin > ui? But that should mean it would happen regardless of how the ticket was > created. > > > > David > > > > ------------------------------------------------------------------ > David T. Grayston Systems & Database Administrator > > University of Washington School of Public Health > > > > From: Sampson, Aaron [mailto:[email protected]] > Sent: Wednesday, June 27, 2012 10:38 AM > To: David T. Grayston > Subject: RE: Unwanted extra Requestor added > > > > David, > > > > Is the original requestor CC’ing anyone when sending in the ticket? Since RT > takes the e-mail to create the requestor maybe it is seeing the additional > e-mail addresses and creating multiple requestors that way. > > > > Another thing that I just thought of (not sure if it will help) but you can > add a watcher to the ticket or queue and change the type of watcher (i.e. > Requestor, admin, cc) might want to look into whether or not this is set or > something in your permission’s has set something like this to auto add an > additional requestor. > > > > From: [email protected] > [mailto:[email protected]] On Behalf Of David T. > Grayston > Sent: Wednesday, June 27, 2012 8:54 AM > To: [email protected] > Subject: [rt-users] Unwanted extra Requestor added > > > > Hi all, > > > > RT: 4.0.5 > > > > When a new ticket is created by a privileged user via > “../rt/Ticket/Create.html” we’re getting an unwanted second requestor > automatically added to the ticket. This is happening in all queues and its > always the same extra user added as second Requestor. > > > > But this isn’t happening when the ticket is created via > “../rt/SelfService/Create.html” > > > > The queues don’t have any custom scrips and the Create.html isn’t modified - > so far can’t determine why this is happening. > > > > Any help appreciated. > > > > ------------------------------------------------------------------ > David T. Grayston Systems & Database Administrator > > University of Washington School of Public Health > > -- Best regards, Ruslan.
