On Tue, Jul 10, 2012 at 5:20 AM, Etuate Cocker <[email protected]> wrote: > > Hi Ruslan, I have used this variable to create my external custom field in > RT_Site..pm. What I wanted is to retrieve value selected by a user from > tickets and have it displayed in activity reports. Any idea would be greatly > appreciated.
Which activity reports? Do you want to use SQL to retrieve? API? REST? Take a look at charts. Charts have ability to count tickets grouped by custom field. > Thanks -- Best regards, Ruslan.
