On Fri, Jul 13, 2012 at 8:24 PM, Kailas Narendran <[email protected]> wrote: > We're using RT and have a situation where, on correspondence, we need to > notify both Owners and AdminCCs. If someone is on both lists, then we would > want them to be only notified once. > > I found an example at http://requesttracker.wikia.com/wiki/ScripAction, but > it sounded (from conversations on IRC) that it should be possible to do this > w/out mucking with the database schema (as well as not assuming that the sql > in the example would work in the latest RT version). > > I'm new to customizing RT and am not sure where to start. has anyone run > into this situation before and help me with how to accomplish this?
Start from setting up clone of production to play with without being afraid to break things. Take a look at http://requesttracker.wikia.com/wiki/InitialData, it's better approach to insert a scrip action. > thanks! > > -k -- Best regards, Ruslan.
