Hi rt-users, I got this working in RT 3.8.8 with modifying /Elements/SrubHTML to authorize IMG elements and src attribute. After that you can see inline images in ticket history. In RT4, SrubHTML have been moved to /RT/Interface/Web.pm
Rémi 2012/5/10 <[email protected]>: > On the RT Demo site you can paste screenshots into the ticket, like this: > http://dl.dropbox.com/u/7981096/rtticket.png > > But when you submit the ticket the inline screenshot goes away. If you click > the download link you get the raw html showing <img alt="" > src="data:image/png;base64,iVBORw. > > Now, if you ATTACH a screenshot, that does show inline. > > With all of that said about the demo site, on my clean install of RT 4.0.5, > I can't even paste the screenshot in. > > Is there a way to get inline screenshots working? The kind of problems we > are tracking will require multiple screenshots for the ticket and to have > them have to save each screenshot and attach them would really defeat the > purpose of streamlining the process. > > Thank you >
