Thank you, I noticed the same thing so I am modifying the dhandler script to
walk the attachment tree up to the parent until Parent=0.
rt3/html/Ticket/Attachment/WithHeaders/dhandler
my $AttachmentObjParent = new RT::Attachment( $session{'CurrentUser'} );
$AttachmentObjParent->Load( $AttachmentObj->Parent );
And then I added this later in the file...
$m->out( $AttachmentObjParent->Headers );
Thanks for the response that is exactly the kind of info I needed.
-----Original Message-----
From: [email protected]
[mailto:[email protected]] On Behalf Of Thomas Sibley
Sent: Thursday, July 19, 2012 4:01 AM
To: [email protected]
Subject: Re: [rt-users] Missing headers on Download
On 07/18/2012 02:47 PM, Ruslan Zakirov wrote:
>> When we click on the “Download (untitled) / with headers” link we get
>> some of the headers, but the FROM TO and SUBJECT are missing. Is
>> there a way to change RT so that it does display those headers when we click
>> that link?
>>
>
> Probably you have multipart message and subject, from and many other
> headers are only on top part of the mail. This view is mostly for
> admins rather than mortals :)
A trick that generally works (but not always, esp. on high traffic RTs):
Click on the "with headers" link for the first part of the message (usually
text/* for multipart/ mail) and then subtract one from the number at the end of
the URL to get the top-level parent part with the headers you want.
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