Hi Sandra, I ran in to something simmiler what I did was under tools > configure > users, I hade to tick "Include disabled users in search" and selected the user that I what to modify. In the "Modify the user Chamara" "under access control" I had to tick "Let this user access RT" (this would be already selected) "Let this user be granted rights (Privileged)"
Hope this helps Regards ________________________________ From: Sandra Wittenbrock <san...@hpcrd.lbl.gov> To: rt-users@lists.bestpractical.com Sent: Wednesday, 25 July 2012, 5:27 Subject: [rt-users] User exists but does not show up under Users in the web interface Hello, I'm not sure how to modify this user. The user exists but does not show up under Users in the web interface. When I login to the database, I can find the user and it says, "Autocreated when added as a watcher" How can I modify users who were autocreated? The list of users says, "Privileged users" Is there a way to display unprivileged users. I could edit the database directly, but I think I recall reading that could cause some database corruption, and much larger problems. Thanks, Sandra
