Hello,
I am using RT 4 on an Debian Stable using the backports builds. On Saturday we
updated the installation to 4.0.5-3~bpo60+1 in response to the latest security
advisory. Since then, we have intermittent problems in the mail communication
originating from the RT system. Most of the mails work fine (perhaps 99%) but a
few are rejected by Postfix with this error message:
postfix/sendmail[31546]: fatal: www-data(33): No recipient
addresses found in message header
There have not been any configuration changes over the weekend except for the
RT upgrade off 4.0.5-1~bpo60+1.
Upon setting the log level to Debug I had the following case just a few minutes
ago:
A new mail got in over the Mail gateway from User
h.s@domain<mailto:h.s@domain>, a user already known to RT. The ticket got
created correctly in the queue MwStFreigabe in question. It had no owner and
h.s@domain<mailto:h.s@domain> as requestor. In addition, the queue has
a.s@domain<mailto:a.s@domain> as AdminCC configured.
Now RT fails to send both mails related to this ticket creation:
First there is Scrip scrip 4, which is configured as "On Create, Notify
AdminCcs with Global Template Transaction during TransactionCreate", there is
nothing user defined beyond this.
The template Transaction is of Type Perl and looks like this:
RT-Attach-Message: yes
{$Transaction->CreatedAsString}: Anfrage {$Ticket->id} wurde verändert.
Transaktion: {$Transaction->Description}
Bereich: {$Ticket->QueueObj->Name}
Betreff: {$Transaction->Subject || $Ticket->Subject || "(No subject
given)"}
Besitzer: {$Ticket->OwnerObj->Name}
Klienten: {$Ticket->RequestorAddresses}
Status: {$Ticket->Status}
Priorität: {$Ticket->Priority}/{$Ticket->FinalPriority}
Ticket <URL: {$RT::WebURL}Ticket/Display.html?id={$Ticket->id} >
{$Transaction->Content()}
The mail doesn't get sent with the error above. RT logs this (some messages
about skipped scripts skipped for brevity), the transaction in question was the
964235 on Ticket 53293:
[Tue Jul 31 08:47:07 2012] [debug]: Committing scrip #4 on txn #964235 of
ticket #53293 (/usr/share/request-tracker4/lib/RT/Scrips.pm:192)
[Tue Jul 31 08:47:07 2012] [debug]: Calling SetRecipientDigests for transaction
RT::Transaction=HASH(0x7fcf305d8918), id 964235
(/usr/share/request-tracker4/lib/RT/Action/SendEmail.pm:644)
[Tue Jul 31 08:47:07 2012] [debug]: Working on mailfield Cc; recipients are
(/usr/share/request-tracker4/lib/RT/Action/SendEmail.pm:660)
[Tue Jul 31 08:47:07 2012] [debug]: Subject:
=?UTF-8?B?W013U3QgRnJlaWdhYmUgIzUzMjkzXSBjY2QgLSAxMjUzMDcwIC0gVW50ZXJu?=
=?UTF-8?B?ZWhtZXJlaWdlbnNjaGFmdCBwcsO8ZmVu?=
From: "The RT System itself via RT" <queue@domain>
Reply-To: queue.rt@domain
In-Reply-To:
References: <RT-Ticket-53293@domain>
Message-ID: <rt-4.0.5-31511-1343724427-334.53293-4-0@domain>
Precedence: bulk
X-RT-Loop-Prevention: CANCOM Tickets
RT-Ticket: CANCOM Tickets #53293
Managed-by: RT 4.0.5 (http://www.bestpractical.com/rt/)
Bcc: a.s@domain
To: "AdminCc of CANCOM Tickets Ticket #53293":;
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset="utf-8"
X-RT-Original-Encoding: utf-8
(/usr/share/request-tracker4/lib/RT/Action/SendEmail.pm:667)
[Tue Jul 31 08:47:07 2012] [debug]: Removing deferred recipients from Cc: line
(/usr/share/request-tracker4/lib/RT/Action/SendEmail.pm:690)
[Tue Jul 31 08:47:07 2012] [debug]: Setting deferred recipients for attribute
creation (/usr/share/request-tracker4/lib/RT/Action/SendEmail.pm:699)
[Tue Jul 31 08:47:07 2012] [debug]: Working on mailfield Bcc; recipients are
a.s@domain (/usr/share/request-tracker4/lib/RT/Action/SendEmail.pm:660)
[Tue Jul 31 08:47:07 2012] [debug]: Subject:
=?UTF-8?B?W013U3QgRnJlaWdhYmUgIzUzMjkzXSBjY2QgLSAxMjUzMDcwIC0gVW50ZXJu?=
=?UTF-8?B?ZWhtZXJlaWdlbnNjaGFmdCBwcsO8ZmVu?=
From: "The RT System itself via RT" <queue@domain>
Reply-To: queue@domain
In-Reply-To:
References: <RT-Ticket-53293@domain >
Message-ID: <rt-4.0.5-31511-1343724427-334.53293-4-0@domain >
Precedence: bulk
X-RT-Loop-Prevention: CANCOM Tickets
RT-Ticket: CANCOM Tickets #53293
Managed-by: RT 4.0.5 (http://www.bestpractical.com/rt/)
Bcc: a.s@domain
To: "AdminCc of CANCOM Tickets Ticket #53293":;
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset="utf-8"
X-RT-Original-Encoding: utf-8
(/usr/share/request-tracker4/lib/RT/Action/SendEmail.pm:667)
[Tue Jul 31 08:47:07 2012] [debug]: Got user mail preference 'Individual
messages' for user [email protected]
(/usr/share/request-tracker4/lib/RT/Action/SendEmail.pm:681)
[Tue Jul 31 08:47:07 2012] [debug]: Removing deferred recipients from Bcc: line
(/usr/share/request-tracker4/lib/RT/Action/SendEmail.pm:690)
[Tue Jul 31 08:47:07 2012] [debug]: Setting deferred recipients for attribute
creation (/usr/share/request-tracker4/lib/RT/Action/SendEmail.pm:699)
[Tue Jul 31 08:47:07 2012] [debug]: No recipients found for deferred delivery
on transaction #964235
(/usr/share/request-tracker4/lib/RT/Action/SendEmail.pm:712)
[Tue Jul 31 08:47:07 2012] [info]:
<rt-4.0.5-31511-1343724427-334.53293-4-0@CANCOM> #53293/964235 - Scrip 4
AdminCC beim Erstellen benachrichtigen
(/usr/share/request-tracker4/lib/RT/Action/SendEmail.pm:301)
[Tue Jul 31 08:47:07 2012] [error]:
<rt-4.0.5-31511-1343724427-334.53293-4-0@CANCOM>: `/usr/sbin/sendmail -oi -t`
exited with code 75 (/usr/share/request-tracker4/lib/RT/Interface/Email.pm:465)
[Tue Jul 31 08:47:07 2012] [crit]:
<rt-4.0.5-31511-1343724427-334.53293-4-0@CANCOM>: Could not send mail with
command `/usr/sbin/sendmail -oi -t`:
<rt-4.0.5-31511-1343724427-334.53293-4-0@CANCOM>: `/usr/sbin/sendmail -oi -t`
exited with code 75 at /usr/share/request-tracker4/lib/RT/Interface/Email.pm
line 466. (/usr/share/request-tracker4/lib/RT/Interface/Email.pm:470)
[Tue Jul 31 08:47:07 2012] [warning]: No EmailInputEncodings set, fallback to
iso-8859-1 (/usr/share/request-tracker4/lib/RT/I18N.pm:431)
[Tue Jul 31 08:47:07 2012] [warning]: No EmailInputEncodings set, fallback to
iso-8859-1 (/usr/share/request-tracker4/lib/RT/I18N.pm:431)
[Tue Jul 31 08:47:07 2012] [debug]: Converting 'iso-8859-1' to 'utf-8' for
text/plain - Subjectless message
(/usr/share/request-tracker4/lib/RT/I18N.pm:240)
I'd appreciate any help to get to the bottom of this.
Best regards,
Torben Nehmer
-------
Torben Nehmer
Diplom Informatiker (FH)
Business System Developer
CANCOM Deutschland GmbH
Messerschmittstr. 20
89343 Scheppach
Germany
Tel.: +49 8225 - 996-1118
Fax: +49 8225 - 996-41118
[email protected]<mailto:[email protected]>
www.cancom.de<http://www.cancom.de/>
CANCOM Deutschland GmbH
Sitz der Gesellschaft: Jettingen-Scheppach
HRB 10653 Memmingen
Geschäftsführer: Martin Mayr, Tobias Hörmann
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