Hello, When i tried to extract an article and get to the page where I should choose which field or transaction to use for the article, there´s only "-" a dash within the dropdown menu. Have I missed something?
I followed the docs from docs/customizing/articles_introduction.pod "You can extract the body of a ticket into an article. Within RT, you should now see an "Extract to article" button in the upper right hand corner of RT's UI when working with tickets. When you click that button, RT will ask you which Class to create your new article in. Once you click on a class name, the Ticket's transactions will be displayed, along with a set of select boxes. For each transaction, you can pick which Custom Field that transaction should be extracted to." Med Vänliga Hälsningar/Best Regards -------------------------------------------------------- Martin Petersson *: Office +46 (0)522 98028 *: Fax +46 (0)70 25 79 453 *: www.uanet.se<http://www.uanet.se/> Gustaf Mattssons Väg 2 451 50 Uddevalla Orgnr: 556702-4095 Styrelsens säte: Uddevalla P Please consider the environment before printing this e-mail.
