On 08/08/12 16:29, [email protected] wrote:
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Message: 3
Date: Tue, 7 Aug 2012 16:43:54 -0400
From: Keri<[email protected]>
To: [email protected]
Subject: [rt-users] [rt-announce] RT Training in Atlanta, GA - October
23rd& 24th, 2012
Message-ID:<[email protected]>
Content-Type: text/plain; charset="us-ascii"
Best Practical Solutions provides unparalleled instruction in how to get the
most out of RT.
Our next and final training for 2012 will be held in Atlanta, GA October 23rd
and 24th. As we like to keep class sizes relatively intimate, register soon or
we may not be able to guarantee you a seat.
This training will introduce you to the new features in RT4 as part of a
comprehensive overview of RT. Whether you're an old hand at RT or a recent
convert, you'll have a good understanding of all of RT's features and
functionality by the end of the session.
The first day starts off with a tour of RT's web interface and continues with a
detailed exploration and explanation of RT's functionality, aimed at
non-programmer RT administrators. We'll walk through setting up a common
helpdesk configuration, from rights management, constructing workflows and
notifications, and the basics of Lifecycles.
The second day of training picks up with server-side RT administration and
dives into what you need to safely customize and extend RT. We'll cover
upgrading and deploying RT, database tuning, advanced Lifecycle configurations,
writing tools with RT's API, building an extension, and demonstrate how to
extensibly alter the web UI and internal functions.
It goes without saying that you'll get the most out of training if you attend
both days of the course, but we've designed the material so that you can step
out after the first day with a dramatically improved understanding of how to
use RT or show up on the second day and get quickly up to speed on how to make
RT do your bidding.
Pricing and Payment
The cost of the class includes training materials, a continental breakfast and
an afternoon snack. Please note that lunch will not be provided.
Single Day - USD 995
Both Days - USD 1495 (25% savings)
To Register
If you'd like to pay with Visa, MasterCard or Discover, please visit Best
Practical's online store at https://shop.bestpractical.com. Unfortunately we
are unable to accept American Express or PayPal.
If you'd prefer to pay with a purchase order, please email us a
[email protected]. Be sure to include:
If you want to attend both days or a single day
Full names and email addresses of attendees
Please also contact us at [email protected] for discounted pricing if
you are from an academic institution or if you'd like to send more than 3
people.
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Hello Keri,
thanks for that invitation. If I were able to, I would come, really,
that is no joke. But unfortunately, my financial situation does not
allow me to join that meeting. Perhaps Bjoern Schulz will be able to
come, so he will tell me how it was like.
So I must refuse, I am sorry,
Wolfram
