[rt-users] Result after On queue change

[Björn Schulz]

Hi,

I try to build a scrip to avoid a queue change from a specific queue
(general (1)) if a Cf (Text1) isn't set on a rt3.8 box.

In principal it work as a global scrip, but the result field didn't say
the truth. ;-)

After the not possible queue change the ticket is in the old queue, but
results tells me:

    Ticket 30: Queue changed from General to TQ-1

Any ideas to fix this?


Cheers,
  Björn

P.S. Here is my global scrip. On queue level (general) it doesn't work
for me.


Description:    Queue Change only if Text1 is set
Condition:      On Queue Change
Action:         User Defined
Template:       Global template Blank
Stage:          TransactionCreate


-------------------------------------------------------
Custom action preparation code: 

return 1;
-------------------------------------------------------
Custom action cleanup code:     

my $OV =                        
$self->TransactionObj->OldValue;
$RT::Logger->crit("The old value is: ".$OV);
if ($OV != 1)
{
     return 0;
}
if (!$self->TicketObj->FirstCustomFieldValue("Text1"))
{
      $self->TicketObj->SetQueue($OV);
}
return 1;
-------------------------------------------------------

In pricipal